Effective August 9, 2026
Clear refund and cancellation expectations for WPFixAgent customers.
Effective August 9, 2026. This policy explains subscription cancellation, first-purchase refunds, renewal-charge review, duplicate charges, and refund processing.
Clause 1
Cancel future renewals
Monthly and yearly subscriptions may be cancelled before the next renewal. Access remains available through the current paid period.
Clause 2
14-day first-purchase refund
A first Starter, Professional, or Agency subscription purchase is eligible for a full refund when requested within 14 calendar days of the original charge. Mandatory consumer rights continue to apply.
Clause 3
Renewals and exclusions
Renewal charges are reviewed when requested within 7 days and there has been no material use after renewal. Enterprise contracts, completed onboarding, abuse, and policy violations follow their agreement or are not refundable except where law requires.
Clause 4
Billing errors
Duplicate or incorrect charges are investigated regardless of the standard windows. Approved refunds return to the original payment method.
Clause 5
Submit request
Contact billing@wpfixagent.com with the account email, organization name, charge date, and reason. Do not send full card details.
Clause 6
Review eligibility
Support reviews timing, usage, plan type, and any exception rules.
Clause 7
Payment processing
Approved refunds are submitted to the payment provider promptly. Most appear within 5-10 business days, depending on the bank and payment method.
Clause 8
Account update
Subscription status and access are adjusted according to the cancellation outcome.
Contact
Questions about this policy may be sent to support@wpfixagent.com. WPFixAgent business details are also provided on applicable checkout records and invoices.